Learned computers at Hauppauge Computer Works building Windows 3.11 systems during the early days of the internet.
Worked the Y2K boom with Fortune 500 clients. Gained deep exposure to enterprise technology at a time when most SMBs had none of it.
When the cuts came, Robert walked away from HP on November 5, 2005, and took his client relationships with him.
Built from the ground up to give small and mid-sized businesses the same quality of IT support that enterprise companies had always taken for granted.
Robert Giannini started in IT the hard way: tinkering with VCRs and car stereos growing up, learning to build computers at Hauppauge Computer Works on Long Island, and eventually landing in the enterprise world at Inacom and then Compaq, where he spent years deploying technology for some of the largest companies in the country.
What he noticed along the way was a gap that never got addressed. The same enterprise-grade systems and support that Fortune 500 companies relied on were completely out of reach for small and mid-sized businesses in Florida. Those businesses were left with slow responses, vague contracts, and providers who charged extra for everything.
When the HP merger brought layoffs in 2005, Robert did not look for another corporate job. He took the client relationships he had built over the years and started GiaSpace, with one goal: bring the same quality of IT support that big companies expected to the businesses that needed it most and had never been able to get it.
Twenty years later, the team is larger, the tools are more sophisticated, and the service areas have expanded across Florida and beyond. The belief behind it has not changed.
The same companies spending millions on IT in New York and California had relatives running businesses in Florida with no real support at all. That gap should not exist.”
A custom-built dispatch tool routes tickets in real time so the right technician picks up the issue within minutes. Most issues are diagnosed and resolved on first contact, not passed around.
Projects, onboarding, and day-to-day support are all included in a flat monthly subscription. No add-on fees for routine work and no surprises at the end of the month.
Clients work with a boutique team that knows their name and their systems. When something matters, there is a real person who can be reached, not a call queue.
ISPs, software vendors, and third-party platforms are coordinated on the client’s behalf. The client should not have to spend an afternoon on hold to solve an IT problem.
Relationships are built on performance, not fine print.
If the partnership is not working, transition support is provided at no cost. Retention is earned every month.
Specialized technical resources in South Africa and India support the Florida-based client-facing team, providing depth and coverage without sacrificing the local relationship.
